Terms & Conditions

  1. Agreement
    1. In these Terms and Conditions the words “Lost Royals“, “we“, “our” and “us” refer to Lost Royals Art Pty Ltd; and “customer”, “you” or “your” means the person who accepts these Terms and Conditions, by using the Site and associated software, networks and processes, including the purchase of goods or services through the Site.
    2. Site” refers to materials delivered on the website located at the domain name www.lostroyals.com.au
    3. These Terms and Conditions apply to you, the Site user and your usage of the Site and associated software, networks and processes, including the purchase of goods or services through the Site.
    4. By browsing the Site, or placing an Order, you agree to these Terms and Conditions.
  2. Interpretation
    In these Terms and Conditions:

    1. Agreement” or “Terms and Conditions” means these Terms and Conditions, including all the terms of any Order placed by you the user through the Site (if applicable).
    2. Delivery Cost” means the costs associated with delivery as specified in an Order or quoted by Lost Royals.
    3. Goods” means the Products listed in an Order.
    4. Intellectual Property” means all rights in patent, copyright, trade names, trademarks, logos, designs, images (including still images, and audio and audio-visual media).
    5. Order” means an order for one or more Products placed by a Customer in response to an invitation to treat made by Lost Royals through the Site.
    6. Products” means any items listed on the Site (for sale or otherwise).
    7. Site” means the internet site located at the URL www.lostroyals.com.au and operated by Lost Royals.
  3. Site Use
    1. You must ensure that your access to, or use of the Site is not illegal or prohibited by laws which apply to you.
    2. Any Order and/or purchase made by you using this Site is an acknowledgement by you that you are over the age of eighteen (18) years.
    3. You must be eighteen (18) years of age or over to register as a member of the Site or purchase Products from the Site.
    4. You must take your own precautions to ensure that your process for accessing the Site does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system. Lost Royals takes no responsibility for any such damage which may arise in connection with your use of the Site.
    5. You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.
    6. To become a registered user of the Site, you must provide your name, address, telephone number, a valid email address and nominate a password. If you do not provide accurate and complete details we may not be able to activate your membership or supply products to you.
    7. You will receive an email from us immediately after you become a registered user.
    8. You must keep your password secure as you are responsible for any activity on your account. You agree to notify us immediately if you become aware of any security breach or any unauthorised use of your password or account.
    9. Lost Royals may stop (temporarily or permanently) providing access to the Site to you, or to guests or members generally, at our discretion and without prior notice.
    10. Once you transfer from the Site to another website, we are not responsible for the conduct or practices of those third party websites, as they are not under our control.
    11. When you transfer to another website you should check the applicable policies on that site.
    12. You agree that you will not engage in any activity that interferes with or disrupts the Site or the servers and networks that host the Site.
    13. You must take your own precautions to ensure that your process for accessing the Site does not expose you to risk of viruses or other forms of interference which may damage your computer system.
  4. Pricing
    1. All prices listed on the Site are in Australian Dollars unless otherwise specified.
    2. All prices listed on the Site include GST unless otherwise specified.
    3. All prices displayed on the Site are subject to change without notice. Prices for items in an Order are fixed once your Order has been confirmed. Subsequent price changes either up or down will not be retroactively applied to confirmed Orders.
    4. Promotional discount codes may be given at the sole discretion of Lost Royals with terms and conditions notified at the time of the relevant offer.
    5. All prices against items listed for sale on the Site exclude Delivery Costs.
    6. You agree to pay Domestic Delivery Costs as they are calculated and listed in the Order confirmation at the time of purchase.
    7. International Delivery Costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the recipient of the Order
    8. In accordance with Australian export regulations we are required to declare the exact value of all items and identify the Order as dutiable “merchandise”. We are also prohibited by law from identifying an Order as a “gift” for export purposes, even if you have placed the Order with the intention of delivery to a gift recipient.
    9. Lost Royals reserves the right to refuse a sale.
  5. Product Specifications
    1. Features and specifications of Products described or depicted on the Site are subject to change without notice.
    2. Unless otherwise stated, any accessories or furnishings shown in any Product image on the Site are not included in the price.
    3. All weights and dimensions mentioned are approximate.
  6. Orders
    1. You may place an Order by filling in the Order Form on the Site and clicking the “confirm” button.
    2. Orders will be deemed to have been received by Lost Royals at the time an Order confirmation is sent to your nominated e-mail address.
    3. You should take care when submitting an Order – Orders may not be cancelled once they have been received by Lost Royals, unless a product is out of stock.
    4. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions.
    5. Lost Royals, at its sole discretion, may cancel your Order at any time prior to despatch of the Goods.
    6. In the event of a cancelled Order, funds paid in relation to that Order will be refunded in full as soon as is reasonably practicable. You will be provided with e-mail acknowledgement of the cancellation and refund.
    7. Where you have provided an incorrect or incomplete delivery address for your Order, we may charge a redelivery fee for each subsequent delivery attempt.
  7. Payment
    1. You may place an Order by filling in the Order Form on the Site and clicking the “Place Order” button.
    2. You can pay for your Order by any of the methods specified on the electronic Order form on the Site, which include but are not limited to:
      1. Credit card
      2. PayPal
    3. Payment for Orders will be processed immediately upon confirmation of your Order.
    4. You will only be charged for Products that are out of stock and go on back order, when the Product(s) comes back into stock and is ready for despatch.  Products that are back ordered will incur no additional Delivery Cost, over and above the Delivery Cost listed in the Order confirmation at the time of purchase.
  8. Security
    1. Lost Royals uses the Stipe Payment GatStripe for its online credit card transactions.  Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
    2. All online credit card transactions performed on this site using the Stripe Payment GatStripe are secured. Payments are fully automated with an immediate response.  Your complete credit card number cannot be viewed by Lost Royals or any outside party.  All transactions are performed under 128 Bit SSL Certificate.  All transaction data is encrypted for storage within Stripe’s bank-grade data centre, further protecting your credit card data.   Stripe is an authorised third party processor for all the major Australian banks.   Stripe at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Lost Royals.
    3. For more information about Stripe and online credit card payments, please visit www.Stripe.com.au
  9. Delivery and Ownership of the Goods
    1. After placing an online Order, you will receive an email confirmation from Stripe containing your Order details (if you have provided your email address). We normally confirm receipt of your order within a few minutes of ordering.
    2. We normally aim to despatch orders within 3 working days of the time an order confirmation is sent to your nominated e-mail address.
    3. If Products are out of stock or otherwise unavailable, you will be notified by Lost Royals (normally to the email address nominated in the Order), as soon as is reasonably possible.  Lost Royals will provide you with a revised estimated delivery date and you will then have the option to place a Product on backorder or cancel or amend your Order.
    4. Orders are sent out by standard parcel post using Australia Post.
Tracking numbers are not routinely provided to customers, but can be accessed by contacting us, in the event of a delivery delay.  We do not offer insurance of signature on delivery
    5. You have the option to collect your order from the Lost Royals retail store, at 90 Ryrie St, Geelong during normal trading hours.  It is essential that you select “In-store Pick Up” during the checkout process if you wish to collect your order.
    6. Lost Royals is not responsible for the delivery times of Goods.
    7. Lost Royals is not responsible for any damage that occurs to Goods while they are in transit with Australia Post.
    8. Lost Royals will package Goods in an appropriate manner prior to despatch.
    9. The ownership of Goods transfers to the purchaser at the time that they are handed by us to Australia Post and paid for in full.
  10. Refunds and returns
    1. Nothing in these Terms and Conditions excludes, restricts or modifies the consumer guarantees provided for by statute including under the Australian Consumer Law.
    2. If Goods you purchased:
      1. are faulty;
      2. are not fit for their purpose; or
      3. do not match their descriptions,You may have rights under the Australian Consumer Law to have the Goods repaired or replaced or have the price you paid for the Goods refunded.  Lost Royals will also reimburse customers for Delivery Costs in both directions.
    3. If Goods are found to be damaged on delivery, please take photographs of any damage to packaging, as well as the damage to Goods themselves and contact Australia Post and Lost Royals asap. We will be happy to provide any assistance we can, however, Lost Royals is not responsible for any damage that occurs to Goods while they are in transit with Australia Post, or if Goods are damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.
    4. If you change your mind or feel the Product ordered is not right for you, we are happy to exchange, provide a credit note or provide a full refund if the Product has been purchased at full price and is received back by us within 7 days of its delivery to you. All Products that are returned must be in perfect condition with undamaged packaging.  Customers are responsible for Delivery Costs and Insurance Costs in both directions for all returns, unless the Product is faulty.  We recommend that you return the product via Registered Post.  You assume any risk of loss, theft or damage to goods while they are in transit.
    5. Lost Royals will contact the Customer on receipt of returned items to confirm the details of any exchange, credit note or refund. Refunds will generally be processed only against the same credit card used for the original purchase.  This process may take up to 5 working days to complete.
    6. There will be no refund, credit note or exchange offered on any sale items.
  11. Intellectual Property
    1. You acknowledge that all Intellectual Property in any Material on the Site is the property of Lost Royals, or a third party and remains the property of its respective owners.
    2. You may view the Site and its contents for personal and non-commercial use only.  You may not in any form or by any means reproduce, modify, distribute, store, transmit, publish or display within another website without the prior written consent of Lost Royals.
    3. You may not modify or copy the layout or appearance of the Site nor any computer software or code contained in the Site, nor may you decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the Site.
  12. Linking to the Site
    1. You may link to the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
    2. You must not establish a link from any website that is not owned by you.
  13. Liability
    1. To the extent permitted by law, all conditions or warranties expressed or implied by law are excluded and the liability of Lost Royals (in negligence or otherwise) is limited to the resupply of Goods, or the cost of having the Goods supplied again.
    2. To the extent permitted by law, all conditions or warranties expressed or implied by law are excluded and the liability of Lost Royals (in negligence or otherwise) is limited to these Terms and Conditions.
  14. Privacy Policy
    1. Please refer to our separate Privacy Policy contained within our website for all information relating to Privacy.
  15. Changes to the Terms and Conditions
    1. If we decide to change our Terms and Conditions, we will post those changes to this Statement. Material changes will also be posted on the homepage and other places we deem appropriate.
    2. We reserve the right to modify this Agreement at any time, so please review it frequently.
    3. This Agreement is governed by, and must be construed according to, the law of the State of Victoria, Australia and the parties submit to the jurisdiction of the courts in that State and Country.